Troubleshooting Wyze Cam Offline Issue After Firmware Update

Understanding Why Your Wyze Cam Shows Offline After a Firmware Update

If you’ve recently updated your Wyze camera’s firmware and now find it offline in the app, there could be several underlying reasons. One common cause is an issue with the power supply. An improperly functioning power adapter or a faulty power outlet can disrupt the camera’s connection, causing it to appear offline. Ensuring the camera receives stable power is essential for maintaining its online status.

Step-by-Step Solutions to Bring Your Wyze Cam Back Online

1. Connect Your Wyze Camera to a Different Power Outlet

Sometimes, the power outlet itself may develop faults or interruptions during firmware updates. To rule this out, try plugging your Wyze camera into a different, well-functioning power outlet. Once connected, monitor if the device comes back online. If it remains offline, proceed to the next troubleshooting step.

2. Replace or Test Your Power Adapter

The power adapter is critical for the camera’s operation. A malfunctioning or damaged adapter can prevent the device from staying connected. Swap the current adapter with a compatible, functioning one and see if the camera reconnects. If issues persist, move forward to reboot the device.

3. Reboot Your Wyze Camera

A simple reboot can often resolve connectivity issues caused by network glitches after a firmware update. To reboot:

Unplug the camera from its power source.
Wait approximately 30 seconds to ensure complete shutdown.
Reconnect the camera to power and observe if it reconnects to the network.

Typically, this action prompts the camera to reconnect. If it still doesn’t, continue with the next method.

4. Manually Flash the Firmware

If your camera remains offline, it could be due to a corrupted or incompatible firmware update. Manually flashing the firmware might resolve this. Here’s how to do it:

Remove the microSD card from the bottom of the camera.
Insert the microSD card into your computer’s card reader.
Visit the Wyze Release Notes webpage and select your camera model to download the latest firmware.
Extract the firmware files appropriately based on your operating system (Windows or Mac).
Rename the firmware folder according to your specific model instructions found on the Release Notes page.
Power off the camera, insert the microSD card back into the device.
Connect the camera to power, then press and hold the setup button for about 6 seconds until the indicator light turns solid purple.
Release the setup button and wait for the reboot process, which typically takes around 4 minutes.

After the reboot, your camera should reconnect. If it remains offline, consider performing a factory reset.

5. Factory Reset Your Wyze Camera

Performing a factory reset can resolve persistent issues by restoring the device to its original settings:

Press and hold the setup button on the bottom of the camera until the red LED becomes solid.
Keep holding until the red light begins flashing, indicating the reset is complete.

Once reset, you need to reconfigure your camera through the Wyze app. Follow these steps:

Open the Wyze app and tap the ‘+’ icon in the top left corner.
Select ‘Add Device’ and then choose ‘Cameras.’
Pick your specific Wyze camera model.
Connect the camera to a power outlet and tap ‘Next.’
Press the setup button once; you will hear a ‘Ready to Connect’ voice prompt.
Confirm in the app that you hear the prompt, then proceed to scan the QR code displayed in the app with the camera.
Hold your phone in front of the camera to scan the QR code. The device will acknowledge with a ‘QR Code Scanned. Please Wait.’
Wait for the setup to complete, which will be confirmed with a ‘Setup Completed’ message from the camera.
Name your device and conclude the setup process by tapping ‘Finish.’

Final Tips and Recommendations

If after attempting all these solutions the camera remains offline, consider contacting Wyze support for further assistance. Regularly updating your firmware and maintaining your power supply can prevent future connectivity issues.

Summary

When your Wyze camera goes offline after a firmware update, start by checking power connections and replacing faulty adapters. Reboot the device, manually flash firmware if necessary, and perform a factory reset as a last resort. These steps typically restore your camera’s online status, ensuring continued security and surveillance coverage.