Troubleshooting Wyze Camera’s Person Detection Not Working

Fixing Common Issues with Wyze Person Detection

If your Wyze camera’s Person Detection feature isn’t functioning properly, it can be frustrating. This guide provides comprehensive steps to troubleshoot and resolve the problem efficiently, so your device can accurately identify and alert you to human presence again.

Understanding Why Person Detection Might Fail

The camera’s positioning might be suboptimal, affecting its ability to recognize people effectively.
Motion detection settings may be disabled or misconfigured.
Your Wyze app could be outdated, leading to compatibility issues.
The camera’s firmware might need updating to incorporate the latest features and improvements.

Step-by-Step Solutions to Restore Person Detection

1. Ensure Proper Camera Placement and Mounting

Incorrect positioning is a common cause for detection failures. To optimize performance, follow these recommended guidelines:

Mount your camera upright, avoiding tilt that can distort the view.
Clear the camera’s field of view of obstructions such as glass, mirrors, or objects that could block the view.
Position the camera at a distance of approximately 2 to 20 feet from the area where detection is desired, ensuring the subject remains within the field during motion events.
Install the device about 6 feet high on a wall or surface to maximize coverage.
Adjust the camera angle to frame full-body views of people, avoiding overly tight or distant shots.
Choose a well-lit environment; low light conditions can impair detection accuracy.

2. Activate and Configure Motion Detection Settings

Without enabled motion detection, the camera cannot recognize or alert you about people. To verify and adjust this setting:

Open the Wyze app on your smartphone and select your camera from the device list.
Tap the gear icon (Settings) at the top right corner, then choose Event Recording.
Ensure the toggle next to Detects Motion is turned on. If not, activate it.
Note that the All Day option might be enabled automatically, which means motion detection runs continuously. To customize detection hours, turn off All Day and set specific start and end times.
After adjusting, tap the back arrow to save changes, ensuring motion detection is active during your preferred periods.

Once motion detection is enabled, your camera’s Person Detection feature should resume functioning. If issues persist, proceed to the next step.

3. Keep Your App and Firmware Up to Date

Outdated software can introduce bugs or incompatibilities that hinder Person Detection. To maintain optimal performance:

Update the Wyze app to the latest version:
For Android users, visit the Google Play Store, search for “Wyze app,” and tap Update if available.
For iOS users, go to the App Store, search for “Wyze app,” and select Update.

After updating the app, check for firmware updates for your camera:

In the Wyze app, tap on the camera device, then access Settings.
Select Device Info and then tap Firmware Update.
If an update is available, follow the prompts to install it. This ensures your camera operates with the latest features and bug fixes.

Keeping your software current is crucial for reliable Person Detection.

Final Tips and Support

If you’ve followed all these steps and your Wyze camera still isn’t detecting people accurately, consider repositioning the camera or resetting it to factory settings. Persistent issues may require contacting Wyze Support for professional assistance. Regular maintenance and updates help ensure your device functions optimally, providing you with reliable security and monitoring.